00 0000

2 อัตรา

40k-60k

• Lead the team in identify training needs, perform assessment and to design the suitable courses and deliver both competency and soft skills to all levels of employees across customer service management department ensuring staff quality meet the benchmark of service industry
• Develop and execute internal communication strategies and campaigns, create communication content including presentations, scripts, e-newsletter and other material as required as well as cultivate and foster customer service culture to improve employee engagement
• Analyze, evaluates, recommends and implements appropriate recruitment, learning solution, internal communication to meet call center, customer service center and other service touch points requirement
• Develop the comprehensive infrastructure of recruitment, training and internal communications roadmap for customer service management department
• Sourcing, coordinating, and working with training providers to develop and/or suitable course for all CSRs, GL,TL and Manager level
• Work closely with HRD on AIA Culture and Synergy (Q12)

1. • Bachelor’s Degree in Human Resources Management or equivalent preferred with 5 years’ experience in training and development areas.

2. • Proven experiences in creating call center and/or customer service training programs

3. • Must be self-motivator self-starter, resourceful, above average ability to multi-task

4. • Ability to create and contribute to a highly collaborative work environment

5. • Strong critical thinking and analytical skills

6. • Excellent in communication and presentation skills Excellent in interpersonal and relationship building skills

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สมัคร Online ผ่าน Jobmobi.com

@humantech
@humantech

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บริษัทจัดหางาน ฮิวแมน เทค จำกัด

317 อาคารกมลสุโกศล ชั้น 16 ห้อง D ถนนสีลม แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500

โทรศัพท์ : 02-1171994

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